Listed below are some of the most frequently asked questions
about safe digging. If you have a question or concern that's not
addressed below, please contact your Georgia 811 liaison.
If you do not know who the liaison is for your region, click here.
By law, anyone planning any mechanized digging or excavating work
in Georgia must notify the Georgia 811 by phone, 811
or 1-800-282-7411 at least 48 hours (two business
days) prior to the project's start date. Excavators and contractors
can enter digging notifications via our online ticket entry system,
once trained.Georgia 811 accepts Monday thru Friday,
excluding holidays, for normal locate requests. Damage and
Emergency locate request may be called in 24 hours a day,
seven days a week. For a complete list of the legal holidays,
here. For locate requests made after 4:30 p.m. are
considered the next business day.
Once we receive your excavation request, our member
owners/operators have 48 hours, or two business days, to mark their
lines. By law, you may not perform any excavation work during this
Yes! Excavators and contractors can access our Web-based ticket
entry system, EDEN. You will be required to
provide the same type and amount of information online as you would
over the phone. Prior training is required to use the system. See
available training sessions on our calendar.
All underground facility owners are responsible for providing a
positive response indicating that their lines have been marked OR
that there are no underground lines within 15 feet of the proposed
work site. You can access our Positive Response Information System
(PRIS) by calling 1-888-670-2902, or by clicking here, 48 hours after
you have made your locate request. Have your ticket number handy.
It is recommended you make a final check on PRIS at noon of the
legal date you were given to begin digging. This will ensure all
lines have been marked.
The tolerance, or buffer zone, extends two feet on either side of
the outer edge of the facility. Please try not dig within the
tolerance zone. However, if you have to dig within the buffer
zone, follow these guidelines:
• Do not use picks or mattocks.
• When using a shovel, keep face of blade
parallel to and pointing away from the "flag line."
• When using posthole diggers, keep the
opening between blades pointing in the same direction as the
• In hard compacted soils, pothole to the side
of the locate marks and collapse the soil into the hole while
digging towards the marks.
Here is a sample tolerance zone diagram:
While you are not required to have proof of notification
compliance at your job site, we recommend you do so in case you hit
a line or discover unmarked lines. If you need to call
the Georgia 811 from the excavation site, your ticket
number allows us to reference your location quickly. Also, in the
event that a utility owner or law officer visits your job site,
this information provides proof of your compliance with state
Please make sure you have consulted the Positive Response
Information System (PRIS) to ensure all member owner/operators have
responded. Georgia 811 sends late notices to members who have not
responded to the locate request in the designated time period.
Those members have until noon on the day that work is due to
commence to provide positive response. Call 811
or 1-800-282-7411 if you have any questions or concerns about
the status of your ticket before you start digging.
Your locate request will expire in 21 calendar days. If excavation
continues past the 21 day period, your ticket will need to be
renewed. You may renew your ticket two days prior to the expiration
date. You should have received the expiration date and renewal
date when you called in or entered your locate
Call Georgia 811 to report the damage, even if utility
services are not interrupted. Operators are available 24/7, 365
days a year to take emergency calls, 811
Yes. Simply contact Georgia 811, dial 811 or 1-800-282-7411,
and request that your lines be remarked. Once you call, you must
cease all excavation work until the utility companies remark their
Yes! Georgia 811 offers a number of training courses on
the law, online ticket entry and many other subjects. Please see
our calendar to
register for available courses. In addition, Georgia
811 liaisons are available to provide onsite training and/or
make presentations. If you do not know the Georgia 811 liaison in
your area, click
The law is very specific about the concept of pre-marking or
"white lining." Please review the White Lining FAQs found in this section for