Homeowner eTicket is an online method for homeowners to start
the locate ticket process. It will let you send GA811 the
information necessary for us to process your request. We will
review your request, determine the Member facility owner/operators
to be notified and then get back to you with pertinent information
about your request. Please be aware that simply completing
the eTicket Questionnaire is not sufficient for you to begin your
excavation. You must wait for us to get back to you with a
Ticket Number and the information you will need to know before you
can start your digging. Please follow these simple steps and
you will be on your way to obtaining your dig ticket.
Step 1 - Complete the eTicket Questionnaire
Step 2 - Upon completion, your questionnaire will be sent to one
of the Georgia 811 Customer Service Representatives for
Step 3 - If the CSR has any questions you will be contacted
either by phone or email.
Step 4 - Once the CSR has processed your request, you will
receive an email confirmation with a ticket number and important
information you will need to know about your locate request.
You will also receive a list of Member Facility owner/operators we
will be notifying about your request. We will process your
request within 12 business hours (Mon - Fri) of receipt.
Please remember that you are not clear to dig until the
eTicket has been processed and we send a copy of your completed
eTicket to you.
Step 5 - Georgia law states that you must wait until
the "legal date" (the date you may legally begin your work), as
provided on your Homeowner eTicket, before any mechanized
excavation is to take place. However, we recommend
for safety's sake that you wait for this date before beginning any
digging project. Please note that the person performing the digging
activity needs to be the person who submits the eTicket. If you
have hired a contractor, that person will need to secure their own
Step 6 - If we attempt to contact you and are unsuccessful, we
will wait 24 hours for you to get back to us. If you do not
respond within 24 hours, we will consider your request null and
void. After that, you will need to start again.
Step 7 - If there are any questions about this process you may
call our Call Center by simply dialing 811 or by contacting us at