As you plan exterior improvements to your home and
property that may involve digging, please consider the following
information. It will help keep you safe, in compliance
with Georgia State law, avoid utility service
interruptions and costly repairs.
• Make the FREE call to Georgia 811 by
dialing 8-1-1 or 1-800-282-7411 at least 48 hours, but no more than
10 working days (excluding weekends and legal holidays), before
beginning any mechanized digging project on your property. Even if
the project does not require mechanized digging, it is recommended
that you contact the Georgia 811 to ensure your safety
and the safety of those around you. For your convenience, Georgia
811 accepts calls Monday thru Friday from 7 am to 6pm, excluding
holidays, for normal locate requests. Damage and Emergency locate
request may be called in 24 hours a day, seven days a week.
For a complete list of holidays, click
• It is important that you provide the
following information when you notify us:
- Contractor/contact person and phone number.
- Where on the property you want marking
- Specific directions to your property -
- Name, area code, phone number, address,
city, county and nearest cross streets.
- Type of work to be done and how long it
- Date and time digging is scheduled to
- If any work will be done within 10 ft. of
overhead high voltage power lines.
• Outline the area in which you plan to
dig with white paint or flags.
• During your call, Georgia 811 will
give you a "ticket" number. This ticket is the official
notification of your request and is immediately sent to all of our
utility members in your area. Once they have been notified, they
have 48 hours from the next business day (provided you call before
4:30 pm) to have a professional locator mark any underground lines
they have in the proposed excavation area.
• Anytime during this process,
you may track the progress of utility members and locators who
are responding to your ticket, through the Positive Response
Information System (PRIS). To do this, click here and enter in your locate request
ticket number. To make sure all lines are marked, a final check on
PRIS should be done at noon on the legal date you were given. If
you have any problems, conflicts or disputes with responses, please
call us again so we can re-notify our members.
• Wait until lines are marked before
digging. Once your property is marked, proceed with care, allowing
at least a 24 inch buffer zone on either side of the outer edge of
the facility, per the illustration below.
• Do not remove flags, stakes or paint
marks until you are finished digging. If you must mow, cut around
the flags, do not mow over them. Make sure pets and young children
do not disrupt or remove markers.